Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a consultation, submit an enquiry, communicate with our team, or use our website.

A. Information You Provide

Depending on the service you request, this may include:

• Your name and basic personal details.
• Phone number, WhatsApp number and email address.
• Country of residence or nationality where relevant to your enquiry.
• Information about your healthcare or treatment requirement.
• Medical reports, diagnostic reports, prescriptions or other documents that you voluntarily submit for coordination purposes.
• Travel, visa or accommodation-related information when such assistance is requested.
• Other information that you choose to provide when communicating with us.

B. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the browser, device and services used. This may include:

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages visited and approximate time spent on pages.
• Referring website or source, where available.
• Basic website usage and technical information.

2. How We Use Your Information

We use information collected through our website and communications only for legitimate business and service purposes, including:

• Responding to treatment and healthcare enquiries.
• Understanding the nature of your requested healthcare service.
• Coordinating communication with relevant hospitals, doctors or healthcare providers where appropriate.
• Helping organise consultations and other requested healthcare coordination activities.
• Providing information about travel, visa or accommodation assistance when requested.
• Communicating with you about your enquiry, consultation or requested service.
• Improving our website, communication process and services.
• Maintaining records where reasonably necessary for business, legal or regulatory purposes.
• Complying with applicable legal requirements.

We do not use medical information submitted by you to independently diagnose or prescribe treatment.

3. Medical Information and Reports

Healthcare enquiries may involve sensitive information, including medical reports, diagnostic records, treatment history and other health-related documents.

If you voluntarily provide such information to us, we may use it for the limited purpose of understanding your enquiry and coordinating communication or consultation with appropriate healthcare providers.

Please avoid submitting information that is not relevant to your enquiry.

4. Sharing Your Information

We do not sell or rent your personal information. Information may be shared only when reasonably necessary for providing or coordinating the services you request, or where required by law.

Depending on your enquiry, this may include:

• Hospitals, clinics and healthcare providers involved in your requested consultation or treatment coordination.
• Doctors or specialist teams where communication is required for your enquiry.
• Travel, visa or accommodation service providers when you specifically request related assistance.
• Technology, hosting, communication or service providers who help us operate our website and business systems, subject to appropriate safeguards.
• Government, regulatory, law-enforcement or legal authorities where disclosure is required or permitted by applicable law.

We aim to share only information that is reasonably relevant to the purpose for which it is being shared.

5. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore understand that information transmitted over the internet may carry some level of security risk.

If you believe that your information has been accessed or disclosed improperly, please contact us promptly using the details provided below.

6. Your Privacy Rights

Subject to applicable law and any legitimate legal or contractual requirements, you may have rights regarding the personal information we hold about you.

• Access: Request information about the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of personal information where there is no legal or legitimate reason for us to retain it.
• Withdrawal of Consent: Where processing is based on consent, you may request withdrawal of that consent.
• Communication Preferences: Request that certain non-essential promotional communications be stopped.

Some requests may be subject to verification of identity and applicable legal requirements.

7. International Data Transfers

Medi Ventures Global Health Care assists patients who may be located outside India and coordinates healthcare-related enquiries involving healthcare providers in India.

As a result, information voluntarily provided by an international patient may need to be communicated to relevant healthcare providers or service partners in India for the purpose of responding to or coordinating the requested service.

Where applicable, we take reasonable steps to handle such information in accordance with applicable data protection and privacy requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide requested services, maintain appropriate business records, resolve disputes, or comply with applicable legal and regulatory obligations.

The length of time information is retained may vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal obligations.

9. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to support website functionality, understand website usage and improve the visitor experience.

Cookies may help us understand which pages are useful, how visitors navigate the website and whether technical improvements are required.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology or applicable legal requirements.

When changes are made, the revised policy will be published on this page together with an updated revision date.

We encourage visitors to review this page periodically for the latest information about our privacy practices.

11. Contact Us

If you have questions about this Privacy Policy, want to request access or correction of your personal information, or have a privacy-related concern, please contact Medi Ventures Global Health Care.