Terms of Service

1. General Terms

Medi Ventures Global Health Care provides healthcare coordination and support services intended to help patients and families navigate healthcare-related enquiries and coordinate communication with relevant healthcare providers.

Our website provides general information about our services, healthcare coordination process and related support. Use of the website does not by itself create a doctor-patient relationship between you and Medi Ventures Global Health Care.

If you do not agree with these Terms of Service, please discontinue use of the website and do not submit an enquiry through our online forms.

2. Our Services

Depending on your requirements, Medi Ventures Global Health Care may assist with healthcare coordination activities such as:

• Understanding and routing healthcare enquiries.
• Coordinating communication with hospitals, doctors and healthcare providers.
• Supporting consultation coordination.
• Assisting patients and families with healthcare coordination and communication.
• Providing general assistance related to international patient coordination where applicable.
• Helping coordinate information relating to travel, visa or accommodation support when such services are requested and available.

The availability and scope of any particular service may depend on the patient's requirements, healthcare provider availability and other circumstances.

3. Healthcare and Medical Disclaimer

Medi Ventures Global Health Care is a healthcare coordination service and is not a hospital, clinic or treating medical provider.

We do not independently diagnose medical conditions, prescribe medicines, perform medical procedures or determine treatment plans.

Information available on our website should not be considered a substitute for professional medical advice, diagnosis or treatment.

In an emergency or life-threatening situation, contact the appropriate emergency medical service or healthcare facility directly.

4. Hospitals, Doctors and Third-Party Providers

Healthcare services coordinated through Medi Ventures Global Care may be provided by independent hospitals, doctors, clinics, laboratories, travel providers, accommodation providers or other third parties.

These providers operate independently and may have their own terms, policies, fees, cancellation rules and professional responsibilities.

While we aim to coordinate communication with appropriate providers, we do not guarantee the availability, performance, treatment outcome or decisions of any independent third-party provider.

Any agreement for medical treatment or other third-party services may be directly between you and the relevant provider.

5. Patient and User Responsibilities

When using our website or requesting our services, you agree to provide information that is accurate and reasonably complete to the best of your knowledge.

You are responsible for:

• Providing accurate contact information.
• Providing authentic and relevant medical documents when requested or voluntarily submitted.
• Informing us if previously provided information changes or is incorrect.
• Following the instructions and requirements of the relevant healthcare provider.
• Reviewing and understanding the terms, costs and requirements of third-party services before accepting them.

You should not submit false, misleading, fraudulent or intentionally incomplete information.

6. Payments and Fees

Certain coordination or support services may involve fees. Where applicable, the applicable fee will be communicated to you before payment is requested.

Unless otherwise communicated in writing, healthcare treatment charges, hospital charges, doctor fees, diagnostic charges, medicines, travel expenses, accommodation costs, visa fees and other third-party expenses are separate from any coordination fee charged by Medi Ventures Global Health Care.

Any payment made for a third-party service may also be subject to that provider's own payment terms.

We reserve the right to correct genuine pricing, description or calculation errors before accepting a service request.

7. Cancellation and Refund Policy

Cancellation and refund eligibility depends on the nature of the service purchased and whether work or coordination has already been performed.

Where a refund is applicable, the amount and processing time will be communicated to the customer based on the relevant service terms.

Third-party payments, including payments made directly to hospitals, doctors, travel providers, hotels, laboratories or other service providers, may be subject to the respective provider's refund and cancellation policies.

8. Acceptable Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not:

• Attempt to gain unauthorised access to the website, servers or systems.
• Introduce malicious code, viruses, malware or other harmful material.
• Use the website for fraudulent or unlawful purposes.
• Copy, reproduce or commercially exploit website content without permission.
• Submit information belonging to another person without appropriate authority or consent.
• Attempt to disrupt or compromise the website's functionality or security.

9. Intellectual Property

Unless otherwise stated, the website and its contents, including text, graphics, logos, design elements, images, icons, layout and other materials, are owned by or licensed to Medi Ventures Global Health Care.

These materials are protected by applicable intellectual property laws.

You may view and use the website for personal and legitimate informational purposes. You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit website content without prior written permission.

10. Limitation of Liability

Medi Ventures Global Health Care makes reasonable efforts to provide useful and accurate information and coordination support. However, healthcare services involve circumstances outside our control.

To the maximum extent permitted by applicable law, Medi Ventures Global Health Care shall not be responsible for medical decisions, treatment outcomes, complications, delays, cancellations, provider decisions or other consequences arising from services delivered by independent healthcare providers.

We are also not responsible for interruptions or failures caused by circumstances outside our reasonable control, including internet outages, communication failures, technical problems, natural events, government actions or third-party service interruptions.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

11. Privacy and Personal Information

Your use of our website and submission of personal or medical information is also governed by our Privacy Policy .

Our Privacy Policy explains how we collect, use, protect, retain and share personal information that you provide through the website or through communication with our team.

By submitting an enquiry or information to us, you acknowledge that your information may be processed in accordance with our Privacy Policy and applicable law.

12. Changes to These Terms

Medi Ventures Global Health Care may update these Terms of Service from time to time to reflect changes in our services, website, business practices or applicable legal requirements.

The updated version will be published on this page with a revised date.

Your continued use of the website after an updated version is published constitutes your acceptance of the revised Terms to the extent permitted by applicable law.

13. Governing Law and Jurisdiction

These Terms of Service shall be interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to these Terms or the services provided by Medi Ventures Global Health Care shall be subject to the jurisdiction of the appropriate courts in Mumbai, Maharashtra, India.

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.

14. Contact Us

If you have any questions regarding these Terms of Service, our healthcare coordination services, payments or any other matter related to our website, please contact us.